Order tracking information will automatically be sent to you once your items have shipped. If you still have questions regarding your order, please contact us at polanibotanica@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at polanibotanica@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at polanibotanica@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods like our essential oil rollers and other bath and body products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The statements made on www.polanibotanica.com, have not been evaluated by the Food and Drug Administration. 

Pōlani Botanica does not make any health claims about our products. These products are not intended to diagnose, treat, cure, or prevent any disease or ailment. Please consult your healthcare professional about potential interactions or other possible complications before using any product sold on www.polanibotanica.com. This is especially important for those who are pregnant, nursing, or suffer from a terminal illness.

The information on our website is intended to provide general information regarding our products only and is not to be considered medical advice.